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How Do Customers Utilitize Real-Time Usage Feedback? Evidence from Singapore
Real-Time Usage Feedback Singapore
2015/7/31
Real-time household-level feedback has the potential to improve the eciency of electricity
consumption. This feedback allows a household to obtain a better understanding of the relationship between ...
Do Residential Customers Respond to Hourly Prices? Evidence from a Dynamic Pricing Experiment
Hourly Prices Dynamic Pricing Experiment
2015/7/31
Widespread participation of retail electricity
consumers in short-term wholesale electricity
markets throughout the United States is rapidly
becoming technologically feasible. A number
of juri...
How Do Customers Respond to Increased Service Quality Competition?
Customer Relationship Management Quality Customer Value and Value Chain Service Operations Consumer Behavior
2015/4/24
When does increased service quality competition lead to customer defection, and which customers are most likely to defect? Our empirical analysis of 82,235 customers exploits the varying competitive d...
Applying Self-Organizing Maps Method to Analyze the Corrective Action’s Quality Provided to Customers with Mobile Terminals
Self-Organizing Map (SOM) Customer Satisfaction Corrective Actions Issue Issue Description
2013/2/23
In the after market phase, responding to issues raised by customers within a reasonable time is crucial. Another factor which is important to customers is the quality of the issue corrective actions (...
Application of communication channels by marketing addressing of customers in gastronomy
communication policy gastronomy information channel
2014/3/10
Social and habitual changes of guests and a more difficult competitive situation are forcing the gastronomy industry to change. As one necessary reaction, restaurant operators need to apply a more spe...