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The efficiency and quality dilemma: What drives South African call centre management performance indicators?
The efficiency and quality dilemma drives South African call centre management performance indicators
2012/10/17
Call centres have become principal channels of communication with customers. Therefore, companies attempt to reduce costs and improve the quality of their interactions with customers simult...
HIV/AIDS in the workplace and the impact on firm efficiency and firm competitiveness: The South African manufacturing industry as a case study
HIV/AIDS effi ciency labour productivity skills levels
2010/10/29
The aim of the article was to determine the extent of the negative impact of HIV/AIDS in the workplace on firm efficiency and firm competitiveness. The South African manufacturing sector was used as a...
Compilation Of An Econometric Human Resource Efficiency Model For Project Management Best Practices
project management efficiency econometric modelling
2009/5/8
The aim of the paper is to introduce a human resource efficiency model in order to rank the most important human resource driving forces for project management best practices. The results of the model...