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This paper reports an empirical study of the response strategies employed by customer service staff to handle customer complaints in business English communication from the pragmatic perspective. Insp...
Learning problems of limited English proficiency (LEP) students and strategies to deal with them have been well documented in the literature. However, not much attention has been devoted to how classr...
Based on case studies of the author’s first-hand experience, this paper calls attention to the awareness of cultural imperialism by the exploration of discourse implicature in business context across ...
It is unanimously agreed that a business communication curriculum plays an important role in preparing students for the workforce in the corporate (Pittenger, Khushwant K. S.; Miller, Mary C. & Alli...

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