搜索结果: 1-1 共查到“customer complaint”相关记录1条 . 查询时间(0.057 秒)
An Empirical Study of Customer-Complaint Response Strategies Used in Business Communication
business communication customer complaint response strategy politeness
2014/6/16
This paper reports an empirical study of the response strategies employed by customer service staff to handle customer complaints in business English communication from the pragmatic perspective. Insp...