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We present a market design for an open access wireless market. Open access means that in real time, network capacity cannot be withheld—network throughput is priced dynamically by the marginal dem...
Procuring Universal Service: Putting Auction Theory to Work.
When does increased service quality competition lead to customer defection, and which customers are most likely to defect? Our empirical analysis of 82,235 customers exploits the varying competitive d...
This paper analyses the impact of services trade on the labor-demand elasticities of service sector with the data of China from 1982 to 2009.we find that: 1) First, no matter in the long run or in the...
This paper aims to enhance the knowledge of business models in the mobile service sector by exploring their key mechanisms and underlying components. By combining the business model literature with em...
Software-as-a-Service (SaaS) realizes the transformation from product to Service through put the software into “clouds”. SaaS supply chain is composed of a SaaS ISV (Independent Software Vender) who s...
In today’s competitive environment the education has not only become a major industry and need of the day but it is also an investment by the parents for their children. In public as well as in privat...
While techniques such as service blueprinting has been used mostly for analysis of a single service process, its application in targeting and selecting critical service processes have not been address...
The roles of the public servants seem to change towards increased service attitudes influenced by degree of IT Maturity and towards increased degree of problem solving influenced by increased degree o...
Customer service is a central concern in the logistics practice and a study topic in the forward logistics research. This article investigates the elements of customer service and their importance in...
K.K. Chung Service Scholarship          2008/1/18
In memory of an old friend of the CCER, Hong Kong entrepreneur Mr. Kwok Kwong Chung and his wife Chung Hui Sun, the CCER established the "Kwok Kwong Chung Service Scholarship" in 1998. The scholarship...
We present in this paper a general description about the business services in China. With some reform on liberalization in business services, the structures of service markets have been changed great....

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