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DIMENSIONS OF TRUST AND TRUSTWORTHINESS IN RETAIL BANKING: EVIDENCE FROM INDIA
identify dimensions of trust trustworthiness and their impact bank customers enhancing trust
2011/10/29
The purpose of this paper is to identify dimensions of trust and trustworthiness and their impact on the overall level of trustworthiness and customers' trust in Indian retail banking. Using data from...
On honesty and trust, gods and mortals: Gendered experiences of honesty and trust in patient-practitioner relationships
honesty and trust gods and mortals Gendered experiences patient-practitioner relationships
2010/1/15
Honesty and trust are crucial in patient-practitioner relationships. Gender also can exert a powerful influence on how patients experience health care. This article investigates the interplay of trust...
Learning to Trust E-Trailers: Strategies Used By Consumers in a Distrustful Environment
E-Trailers Consumers a Distrustful Environment
2010/1/15
This article draws on a phenomenological study of understanding six early adopters'
successful online shopping experiences. Narratives of their online purchasing experiences
suggest that learning t...
Antecedents and Consequences of Consumer Trust in the Context of Service Recovery
service recovery complaint management fairness trust loyalty
2009/9/25
The purpose of this paper is to investigate the antecedents and consequences of consumer trust after complaint handling episodes about services. A cross-sectional study was carried out with complainer...
Learning to Trust e-Tailers: Strategies Used by Consumers in a Distrustful Environment
Strategies Used Consumers Distrustful Environment
2011/6/9
This article draws on a phenomenological study of understanding six early
adopters’ successful online shopping experiences. Narratives of their
online purchasing experiences suggest that learning to...
On honesty and trust, gods and mortals: Gendered experiences of honesty and trust in patient-practitioner relationships
Gendered experiences honesty trust patient-practitioner relationships
2011/6/9
Honesty and trust are crucial in patient-practitioner relationships.
Gender also can exert a powerful influence on how patients
experience health care. This article investigates the interplay of
tr...